With:
– Raine Peake, Digital Director, New Look
– Alex Parr, Senior Paid Media Executive – PPC & Social, New Look
– Tia Billings, Affiliate and B2B Partnerships Executive, New Look
– Eleanor Wood, Assistant Trading Manager, New Look
Wondering how to connect the dots to find your omnichannel customers? How to analyse RFM segments? Or adapt your CX to meet expectations of a modern audience while retaining loyal customers? We sat down with the New Look team at RetailJam to uncover their strategies for managing a seamless digital experience.
RetailJam TV Episode 7 | Understanding AI and its many applications in retail with Zühlke Group
With: Jack Fitzgerald, Director of Business Development , Zühlke Group.
In this episode, we unpack all things AI: what exactly do we mean when we talk about AI? How can you deploy AI within your business? And what are the implications for retailers and consumers?
Join us as we dig deeper into this topic with Jack Fitzgerald, Director of Business Development at Zühlke Group.
RetailJam TV Episode 6 | Breaking Ground: Nestlé’s Commitment to Regenerative Farming
With: Emma Keller, Head of Sustainability, Nestlé UK&I
This episode features an exclusive interview with Emma Keller, Nestlé’s Head of Sustainability. Discover the sustainable innovations at Nestlé and learn how this global food company is deeply committed to maintaining a healthy earth and climate. Emma shares insights into the numerous benefits of regenerative farming, and explores the latest technologies and breakthroughs shaping the future of sustainability.
RetailJam TV Episode 5 | Exploring Customer Centricity and Omnichannel Development
With: Jonathan Haywood, Former Digital & Omnichannel Director, Holland & Barrett
Join us as we chat to Jonathan Haywood, former Director of Digital and Omnichannel at Holland & Barrett about the brand’s integrated customer experience and how to bring the benefits of digital experiences in store (and vice versa!).
RetailJam TV Episode 4 | Out with the new, in with the old: eBay and DHL’s successful collaboration
With: Jemma Tadd, Head of Fashion, eBay & Ella Kipps, eCommerce Business Development, DHL Supply Chain
Welcome to RetailJam TV, recorded live at the Riverside Cabanas during this year’s RetailJam. In this episode, we hone in on eBay and DHL’s successful collaboration, exploring the life cycle of pre-loved goods and eBay’s growing influence in the Logistics sector. The applications of AI are also looked at when discussing eBay’s newly-launched, AI-powered Shop the Look feature. Featuring on-the-record insights from Jemma Tadd, Head of Fashion at eBay and Ella Kipps, eCommerce Business Development Manager at DHL Supply Chain.
RetailJam TV Episode 3 | Stepping into the future of supply chain management with One World GTM
With: Sarah Foster, Fractional Commercial Director, One World GTM
In this episode, we are joined by Sarah Foster, Fractional and Commercial Director at One World GTM. Sarah walks us through the ethical and moral responsibility of retailers to reduce carbon emissions and the growing consumer demand for sustainability. She highlights the importance of focusing on Scope 3 emissions and explains One World GTM’s mission to provide a standardised central repository database for retailers.
RetailJam TV Episode 2 | “We think you’ll like this…”
With: Emilie Maunoury, Commercial Director, Clarins
In this episode, we sit down with Emilie Maunoury, Commercial Director at Clarins. Emilie shares how Clarins went on a data analysis journey to truly be able to personalise their customers’ experience, the AI journey they’re on, and the mix between online and in store.
RetailJam TV Episode 1 | Global Reach, Local Feel: The Domino’s Customer Experience
With: Stu Jones, Head of Digital Products, Domino’s
Welcome to RetailJam TV, recorded live at the Riverside Cabanas during this year’s RetailJam.
In this episode, Stu Jones, Head of Digital Products at Domino’s took us along the seamless customer journey Domino’s have created across both their website and app. Stu dived into the importance of a feedback loop, how to create a localised and singular experience within a global franchise, and how to maximise data to enhance innovation. There may even be a sneak peek of what’s to come in the future for Domino’s… Subscribe for more interviews with industry leaders as they reveal what’s shaping the future of retail.