The Innovation Stage is the main plenary stage at RetailJam, accessible to all attendees. This is where you will find our inspirational, innovation-focused sessions.
Complementing the Innovation stage content and over the course of the day, VIP attendees are also able to access additional sessions, demos and 1-1s in topic-specific Hives.
Take a look at this year’s RetailJam agenda below…
07.30 – 09.00: Registration and networking
09.00 – 09.10: RetailJam Kick-Off and Chair’s Opening Remarks
09.10 – 09.40: The next wave in retail – innovation, momentum and impact
09.40 – 10.20: How do you drive a globally consistent brand message and DNA?
10.20 – 10.50: Driving growth in retail – strategies for high performance and sustainable success
11.00 – 11.30: Technology and eCommerce Hive: Driving digital transformation at scale
11.30 – 12.00: Technology and eCommerce Hive: Tapping into international marketplaces for business expansion
12.20 – 14.00: Lunch, networking, live music, and fun and games
14.00 – 14.30: Digital Marketing Hive: The art of storytelling – bringing your retail brand to life
14.30 – 15.00: Digital Marketing Hive: Developing your personal brand to win more sales
15.00 – 15.20: Sustainability Hive: Driving sustainability through innovation – pioneering solutions for a greener future
15.20 – 15.45: Sustainability Hive: How I’ve worked with partners and my supplier universe to drive sustainability
15.45 – 16.05: Customer Experience Hive: Understanding the consumer of tomorrow
16.05 – 16.25: Customer Experience Hive: Turning customers into fans and building a community
17.00 – 17.30: Leading the future, inspiring change and driving success
17.30 – 21.30: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music
19.00 – 22.00: Transfers to Slough train station every 30 minutes between 19.00 and 22.00
11.00 – 12.00: Customer Experience Workshops
Workshop 1: Revolutionising shopping experiences – enhancing retail with AR and VR
Workshop 2: Enhancing customer interaction with tech
Workshop 3: Personalisation and the key to driving customer retention
Workshop 4: Customer journey analytics – understanding cross-channel interactions for enhanced engagement
All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.
12.20 – 14.00: Lunch, networking, live music, and fun and games
14.00 – 14.40: Customer Experience Roundtables, Round 1
Roundtable 1: Loyalty programs and customer retention – strategies for building lasting relationships
Roundtable 2: Personalisation and customisation to enhance the customer experience
Roundtable 3: Future-proofing your data architecture (CDP)
Roundtable 4: Data privacy and gaining your consumers’ trust
Roundtable 5: Building loyalty through effective initiatives
Roundtable 6: Customer behaviour insights through data analysis and segmentation
Roundtable 7: Unlocking data-driven CX
Roundtable 8: Maximising customer retention with innovative membership programs
Roundtable 9: Love your customers – CRM hacks for better connections
Roundtable 10: Integrating compliance into the company culture
Roundtable 11: Gamification to increase engagement
Roundtable 12: Customer experience across every touchpoint
Roundtable 13: Bridging the gap between your online and offline store
Roundtable 14: Improving post-purchase experience with easy returns
Roundtable 15: Nailing the last mile – delivering beyond expectations
Roundtable 16: Subscription models in retail
14.40 – 15.30: Customer Experience Roundtables, Round 2
15.45 – 16.05: Innovation Stage: Understanding the consumer of tomorrow
16.05 – 16.25: Innovation Stage: Turning customers into fans and building a community
17.00 – 17.30: Innovation Stage: Leading the future, inspiring change and driving success
17.30 – 21.30: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music
19.00 – 22.00: Transfers to Slough train station every 30 minutes between 19.00 and 22.00
11.00 – 11.30: Technology and eCommerce Hive: Driving digital transformation at scale
11.30 – 12.00: Technology and eCommerce Hive: Tapping into international marketplaces for
14.00 – 15.00: Technology Workshops
Workshop 1: Unlocking the power of AI
Workshop 2: Navigating cloud migration
All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.
15.30 – 16.10: Technology Roundtables, Round 1
Roundtable 1: Buy or build – finding the right tech strategy
Roundtable 2: Mastering the management of major tech projects
Roundtable 3: Beyond the legacy – modernising your tech stack
Roundtable 4: Optimising tech for maximum efficiency
Roundtable 5: Composable infrastructure – designing for flexibility and speed
Roundtable 6: ERP revolution
Roundtable 7: Leveraging AI usability
Roundtable 8: Strengthening cybersecurity for retail resilience
Roundtable 9: Driving data-driven decisions
Roundtable 10: Planning for success – better forecasting
16.15 – 16.55: Technology Roundtables, Round 2
17.00 – 17.30: Innovation Stage: Leading the future, inspiring change and driving success
17.30 – 21.30: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music
19.00 – 22.00: Transfers to Slough train station every 30 minutes between 19.00 and 22.00
11.00 – 11.40: Digital Marketing Roundtables, Round 1
Roundtable 1: Maximising your ROI with marketing spend
Roundtable 2: How to attract and retain customers
Roundtable 3: Leveraging influencers and social media in retail
Roundtable 4: Building recommendations and strengthening your brand with UGC
Roundtable 5: Videos engage customers and build trust, but how can you boost and convert effectively?
Roundtable 6: SEO for the win – drive organic traffic like a pro
Roundtable 7: Seamless shopping – unlocking in-app purchases on Instagram, TikTok and Pinterest
Roundtable 8: Maximising impact – strategies for reels and TikTok ads
Roundtable 9: Mobile optimisation and SMS marketing to boost engagement
Roundtable 10: Creating engaging web experiences
Roundtable 11: Unleashing the power of CMS
Roundtable 12: Beyond the inbox – advanced email marketing strategies for 2025
Roundtable 13: Experiential retail and event marketing – engaging customers through in-store events and pop-ups
Roundtable 14: Decoding trends with social listening
Roundtable 15: Crafting an effective retail media strategy
Roundtable 16: Building loyalty through effective initiatives
Roundtable 17: Social selling and mastering TikTok – a hands-on session for success
Roundtable 18: Marketplaces and marketing: driving success through strategic alignment
11.40 – 12.20: Digital Marketing Roundtables, Round 2
12.20 – 14.00: Lunch, networking, live music, and fun and games
14.00 – 14.30: Innovation Stage: The art of storytelling – bringing your retail brand to life
14.30 – 15.00: Innovation Stage: Developing your personal brand to win more sales
15.30 – 16.30: Digital Marketing Workshops
Workshop 1: Mastering SEO – boosting your website’s visibility and traffic
Workshop 2: Unlocking growth with retail media networks
Workshop 3: Clicks and tricks – how to master programmatic and display ads!
Workshop 4: The art of outdoor advertising – capturing attention from the consumer in the urban landscape
All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.
17.00 – 17.30: Innovation Stage: Leading the future, inspiring change and driving success
17.30 – 21.30: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music
19.00 – 22.00: Transfers to Slough train station every 30 minutes between 19.00 and 22.00
11.00 – 11.30: Technology and eCommerce Hive: Driving digital transformation at scale
11.30 – 12.00: Technology and eCommerce Hive: Tapping into international marketplaces for
14.00 – 15.00: eCommerce Workshops
Workshop 1: Seamless checkout – revolutionising payments for retail
Workshop 2: Exploring cross-border and global eCommerce opportunities
All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.
15.30 – 16.10: eCommerce Roundtables, Round 1
Roundtable 1: Expanding your reach – using international marketplaces to drive business growth
Roundtable 2: Enhanced payment options – elevating customer convenience with agile payment solutions
Roundtable 3: Meeting shopper expectations – why speed, service and trust are essential in today’s competitive market
Roundtable 4: How to build a consumer-centric, personalised omnichannel strategy
Roundtable 5: Social commerce – driving retail through social media engagement
Roundtable 6: Optimising your tech stack to fuel growth and efficiency
Roundtable 7: D2C – connecting brands and buyers without barriers
Roundtable 8: Localisation for cross-border growth
Roundtable 9: Top marketplaces with eCommerce integration
Roundtable 10: Creating seamless, agile experiences across all channels
16.10 – 16.50: eCommerce Roundtables, Round 2
17.00 – 17.30: Innovation Stage: Leading the future, inspiring change and driving success
17.30 – 21.30: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music
19.00 – 22.00: Transfers to Slough train station every 30 minutes between 19.00 and 22.00
11.00 – 11.40: Sustainability Roundtables, Round 1
Roundtable 1: Net zero initiative – driving towards a sustainable future
Roundtable 2: Empowering your team to integrate sustainability into business practices
Roundtable 3: How to build trust with your customers on sustainability
Roundtable 4: Leveraging data and technology to achieve sustainability goals
Roundtable 5: Circular economy in retail – strategies for recycling and reuse
Roundtable 6: Empowering retail with sustainable sourcing and social responsibility
Roundtable 7: Engaging and educating consumers on environmental impact
Roundtable 8: The future of packaging – innovations for a greener planet
Roundtable 9: Understanding Scope 3 emissions
Roundtable 10: The future of retail supply chains – embracing technology and sustainability
Roundtable 11: Digitising the supply chain – reducing human error for greater efficiency
11.40 – 12.20: Sustainability Roundtables, Round 2
12.20 – 14.00: Lunch, networking, live music, and fun and games
14.00 – 15.00: Sustainability Workshops
Workshop 1: Beyond plastic to paper – rethinking packaging size for sustainable solutions
Workshop 2: The path to B Corp certification
All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.
15.00 – 15.20: Innovation Stage: Driving sustainability through innovation – pioneering solutions for a greener future
15.20 – 15.45: Innovation Stage: How I’ve worked with partners and my supplier universe to drive sustainability
17.00 – 17.30: Innovation Stage: Leading the future, inspiring change and driving success
17.30 – 21.30: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music
19.00 – 22.00: Transfers to Slough train station every 30 minutes between 19.00 and 22.00