Lizzie is the Customer Director at B&Q, the UK’s leading home improvement and garden retailer. She is passionately dedicated to creating a superior customer experience by harnessing the power of data to drive personalisation and enhance customer loyalty. With a rich background in retail, e-commerce, and financial services, Lizzie’s unwavering love for data, analytics, and customer-centric strategies resonates deeply. Her expertise has consistently delivered impactful insights and innovative solutions that propel business growth.